So how does sales decrease customer churn rate? In the CRM system sales can generate reports of customer buying habits. Sales can look for longer than usual timelines between repeated sales.

The CRM Sales Funnel is not just for the Sales Team

I asked if production had problems after a sales person closes a deal because they don’t have production time scheduled and parts/materials in stock to produce the product for delivery. Sure enough production wasn’t aware in advance of new potential sales and deliveries were late on special orders.

by Joe Norcott

Does Your CRM Track Customer Retention or Churn Rates?

The CRM Sales Funnel is not just for the Sales Team