“Wait..advertising…that’s for newspapers.” I know you may think that way…but today we mostly look to advertising online. It is basically like when we would advertise in print.There remain 5 major

Does Your CRM Track Customer Retention or Churn Rates?

So how does sales decrease customer churn rate? In the CRM system sales can generate reports of customer buying habits. Sales can look for longer than usual timelines between repeated sales.

10 Habits of Using a CRM System that Produces Results!

To many times I see a good CRM system being used as just a database list of names. I hear how it really doesn’t do anything to help generate and

The CRM Sales Funnel is not just for the Sales Team

I asked if production had problems after a sales person closes a deal because they don’t have production time scheduled and parts/materials in stock to produce the product for delivery. Sure enough production wasn’t aware in advance of new potential sales and deliveries were late on special orders.

Why should my Marketing Team use our CRM?

That’s a question I hear many times. Usually the owner thinks all they need to do is send emails out of Microsoft Outlook. Marketing’s main purpose is to get the

Why use a CRM for Customer Service?

How many times as a business owner have you been surprised not to hear about a customer that has a complaint or problem with your product or service until its

Why using a Customer Relationship Management System (CRM) is important!

Desktop email and calendar products like Microsoft Outlook TM were originally created as a standalone product. Many businesses need a product that is built for sales, marketing and customer support

Increase sales with a Joint Venture

I am going to discuss finding an alternative to the cold internet attraction/buy now street sign way of finding a target market of potential customers. It's difficult to find the

Teach Your Customers and they will Buy Again

Most businesses focus solely on attracting new customers. The fault in that sales process is you are not spending time retaining current and former customers. Your existing customers/clients are people

by Joe Norcott