Why use a CRM for Customer Service?
How many times as a business owner have you been surprised not to hear about a customer that has a complaint or problem with your product or service until its too late? Is someone handling it in your company? You hope so! If not you just lost a new...
Why should my Marketing Team use our CRM?
That’s a question I hear many times. Usually the owner thinks all they need to do is send emails out of Microsoft Outlook. Marketing’s main purpose is to get the company’s message out to the targeted groups of potential leads. It can involve monthly...
The CRM Sales Funnel is not just for the Sales Team
Recently I was called in to meet with the business owner of a manufacturing company interested in using a new CRM system. He had been using a CRM software system but felt it didn’t give him enough information on what each sales person was doing daily and...