Why use a CRM for Customer Service?

Why use a CRM for Customer Service?

How many times as a business owner have you been surprised not to hear about a customer that has a complaint or problem with your product or service until its too late? Is someone handling it in your company?  You hope so!  If not you just lost a new...
Why should my Marketing Team use our CRM?

Why should my Marketing Team use our CRM?

That’s a question I hear many times.  Usually the owner thinks all they need to do is send emails out of Microsoft Outlook.  Marketing’s main purpose is to get the company’s message out to the targeted groups of potential leads.  It can involve monthly...
The CRM Sales Funnel is not just for the Sales Team

The CRM Sales Funnel is not just for the Sales Team

Recently I was called in to meet with the business owner of a manufacturing company interested in using a new CRM system.  He had been using a CRM software system but felt it didn’t give him enough information on what each sales person was doing daily and...
Does Your CRM Track Customer Retention or Churn Rates?

Does Your CRM Track Customer Retention or Churn Rates?

1. They forget about your products and services.2. They don’t use your product or service efficiently and need help using it. 3 They don’t know you sell related products they could use.4. They don’t know you can customize a purchase of products or sell...